NWH Group appoints new Group General Manager

Dougie Neill has been appointed as Group General Manager at The NWH Group, one of the UK’s leading recycling companies.

This newly created role sees Dougie take on the overarching responsibility for all ten NWH depots, which are on target to turnover £58m collectively this year, streamlining operations and providing strategic guidance to ensure the business continues to meet its growth objectives, whilst excelling at service delivery.

He said: “The business has ambitious but attainable growth aspirations, and as we continue to deliver on our strategy, we must ensure customer satisfaction is at the heart of our operational delivery plan.

“At NWH we think national, act local, so as we continue to expand across the country, it’s vital to ensure we maintain our local approach to customer service and delivery. We aim to provide a high-quality service to each and every one of our customers, no matter where they are in the country, or which service they are buying. By empowering our teams at a local site level to ensure customers receive a consistent experience every time, we want our business to be renowned for being the best at what we do. I’m looking forward to working with the team to make a real and lasting difference.”

Dougie started with The NWH Group as a tipper driver 19 years ago, then wanted to learn how to drive every vehicle possible. During the last two decades he has developed considerable experience working throughout the business, moving up through the ranks as a transport co-ordinator, general manager of the construction services division, and latterly as head of sales.

Mark Williams, CEO at The NWH Group said: “We always have our customers front of mind, and are continually looking at ways to improve the service and experience we offer. With his experience and track record within our business and industry, Dougie is ideally placed to deliver this critical role as he knows the business inside out. Working together along with the wider leadership team, we’re growing a great business we can all be proud of.”