How do I choose a waste collection service?
Every business has a unique set of requirements when it comes to waste collection. Some businesses require regular collection times, while other businesses may need the service on a more flexible basis.
Additionally, businesses in some cities will need to meet different regulations than other cities, so it is essential to find a waste collection partner who complies with these rules. A building contractor will need a different type of waste collection to a restaurant, and we are flexible enough to facilitate a wide range of waste management services.
Can a waste management service reduce my environmental impact?
Yes, certainly. Our facilities ensure that all waste is recyclable.
The trade and commercial waste that is collected is delivered to our recycling facility where it is later sorted between different materials, such as glass and dry recycling, and either turned into a recyclable product that is regenerated or non-recyclable materials go to our incineration area where it is transformed into renewable energy.
How long before I get my trade waste bin delivery?
We will have your trade waste bin to you in under 48 hours. If you need it quicker, let us know.
How can I change the days my waste in collected?
It’s easy to change the days your business waste is collected. Simply chat to us via Live Chat on our website, email tradewaste@nwhgroup.co.uk or call us for free on 03333 20 4000.
Can I have additional trade waste bins or lifts? And how do I do this?
Yes, you can have additional bins or lifts. You can request an additional commercial waste bin via your Account Manager. A new price may be needed if the waste is different to the agreement already in place. For an additional lift or bin empty, you can contact us through Live Chat on our website, email tradewaste@nwhgroup.co.uk or call us for free on 03333 20 4000.
How can I avoid a missed commercial waste collection?
In order to avoid missed trade waste collections, please provide as much information as you can at the point of setting up your account. For example, ensure we have a site contact name and phone number, and let us know of any access restrictions to the site your bin is located. Please also ensure that your bins or bags are out on the kerbside within your dedicated time slot or out on the kerbside on the day of your collection if there are no area restrictions.
How frequently will my trade waste be collected?
We can collect your business waste as often as you would like provided that we have a truck in your area every day as some outlying areas are only serviceable on certain days of the week. This will be explained and advised upon set up by our team.
Do I need to sign a contract?
Yes, we require all customers to sign a contract with us.
You missed my trade waste collection, what should I do?
In the first instance, you should either contact your Account Manager or our Customer Service Team via Live Chat on our website. Alternatively, you can email tradewaste@nwhgroup.co.uk or call us for free on 03333 20 4000.
My waste bin has been damaged can it be replaced?
Yes, if your bin gets damaged, we can replace it. Depending on the damage caused, there may be a fee for replacing the bin.
What do I do if I have recently changed my business address?
If you have recently moved and changed business address, you should contact your Account Manager in the first instance and provide confirmation via email and quoting your account number to our Credit Control department at CreditControl@nwhgroup.co.uk.
