Service Delivery Manager 

Job Specification: Service Delivery Manager 

Location: Edinburgh 
Salary: Competitive, based on experience 
Reports to: General Manager 

 

About the Role 

Are you ready to lead from the front and drive operational excellence? At NWH Group, we’re seeking a Service Delivery Manager for our Edinburgh operations to ensure optimal service delivery across trade waste, skip, hook, volumetric, grab and sweeper fleets. With a strong focus on customer satisfaction and efficiency, you’ll play a pivotal role in ensuring our transport and operational teams deliver results aligned with our core values: Safety First, NWH Family, Aim Higher, Beyond Compliance, and Think National, Act Local. 

 

Key Responsibilities 

• Lead the transport and order processing teams to optimise vehicle activity and achieve high customer satisfaction. 

• Ensure compliance with all road transport and health & safety legislation. 

• Oversee vehicle maintenance in collaboration with the Maintenance team. 

• Recruit, assess, and develop drivers, ensuring training plans and appraisals are in place. 

• Manage tachograph systems and adhere to driver hours regulations. 

• Monitor and report on departmental performance, ensuring KPIs are met. 

• Take full accountability for H&S compliance and profitability across designated sectors and sites. 

• Implement company policies, drive cultural alignment, and lead by example. 

 

What We’re Looking For 

We’re seeking a proactive leader who can inspire teams while maintaining high standards of compliance, customer service, and operational efficiency. 

Essential Skills and Qualifications: 

• Transport Manager CPC (or currently studying) 

• Knowledge of road transport legislation and geographical expertise 

• Excellent communication and team leadership skills 

• Positive attitude with a professional approach 

• Basic knowledge of vehicle maintenance 

• Desirable Qualifications: 

• SAFED training 

• IOSH Health & Safety certification 

• First Aid training 

 

What We Offer 

• Competitive salary and benefits package 

• 28 days of paid holidays 

• Pension contributions and Death in Service scheme 

• Mental health and first aid support 

• Dedicated employee engagement and wellbeing initiatives 

• Free on-site parking 

• Opportunities for career growth within a family-run business 

 

About Us 

The NWH Group is a family-owned business with a vision to eliminate waste by transforming it into valuable products. Operating across Scotland and the North of England, we provide waste collection and recycling services to multiple industries. 

As a Certified Equal Opportunities Employer, we’re committed to fostering an inclusive workplace where everyone can thrive. 

 

Ready to Join Us? 
To apply for this role, send your CV to careers@nwhgroup.co.uk or call 0333 320 4000 for more information.