Regional Service Delivery Manager

Job Specification: Regional Service Delivery Manager 

Location: Glasgow, Dumfries, and Dundee 
Salary: £45,000–£50,000 + £500/month car allowance + attractive manager bonus structure 
Reports to: General Manager 

 

About the Role 

Are you ready to take the next step in your career? At the NWH Group, we’re on the lookout for a Regional Service Delivery Manager who is passionate about driving operational excellence while inspiring and leading their team. With a focus on profitability, customer satisfaction, and sustainable practices, you’ll oversee regional service delivery across our trade waste, skips, and hooks operations. 

If you thrive in a dynamic environment and are ready to make a real impact, we’d love to hear from you! 

Key Responsibilities 

• Lead the transport team to optimise vehicle activity and maximise efficiency. 

• Collaborate with the Maintenance department to manage vehicle maintenance programmes. 

• Stay ahead of transport legislation, ensuring compliance and adapting policies as required. 

• Monitor vehicle performance metrics such as fuel efficiency and tyre wear. 

• Oversee site Health & Safety compliance and enforce company policies. 

• Lead change initiatives across Glasgow and the region to enhance service delivery. 

• Supervise, mentor, and appraise direct reports, ensuring team engagement and development. 

• Manage site financial performance, including P&L accountability for relevant sectors. 

What We’re Looking For 

We’re looking for a skilled leader who embodies our core values: Safety First, NWH Family, Aim Higher, Beyond Compliance, and Think National, Act Local. 

Essential Skills and Qualifications: 

• Transport Manager CPC (or currently studying) 

• Strong knowledge of road transport legislation and compliance 

• Excellent communication and organisational skills 

• A collaborative team player with a positive attitude 

• Desirable Qualifications: 

• Class 2 or Class 1 licence 

• Health & Safety training (IOSH or equivalent) 

• SAFED training and basic vehicle maintenance knowledge 

 

What We Offer 

• Competitive salary and benefits package 

• Generous car allowance and manager bonus scheme 

• 28 days of paid holidays 

• Pension contributions and Death in Service scheme 

• Mental health and first aid support 

• Dedicated employee engagement and wellbeing initiatives 

• Inclusive company culture with team events and celebrations 

 

About Us 

The NWH Group is a second-generation family business committed to eliminating waste by transforming it into valuable products. Operating across Scotland and the north of England, we provide innovative waste collection and recycling services to a variety of industries. 

As a Certified Equal Opportunities Employer, we celebrate diversity and are committed to fostering an inclusive workplace where everyone can thrive. 

 

Ready to Join Us? 
To apply for this role, please send your CV to careers@nwhgroup.co.uk or call 0333 320 4000 for more information.