Processing Customer Support and Weighbridge Operator

Job description

The Role - Order Processing Customer Support and Weighbridge Operator 

Location: Dundee, Scotland

Salary: £24000-26000 DOE

Do you have a passion for excellent customer service? Do you put the customer at the forefront of everything you do? Are you ready to smash high volumes of emails, calls, orders while managing customer complaints? If the answer to the above is yes, then we have the perfect role for you!

This is an exciting opportunity to roll up your sleeves and become our next Order Processing Customer Support and Weighbridge Operator. This combined role encompasses responsibilities in both Order Processing Customer Support and Weighbridge Operations. Reporting to the Order Processing Supervisor and Site Manager, this position serves as the first point of contact for all Waste Services customers of the NWH Group and controls and coordinates waste movements on and off-site. You will act as an ambassador to the organisation, ensuring accurate recording of waste materials weight and waste code in line with licensing requirements.

Main Job Activities

 Order Processing Customer Support Responsibilities:

• Vibrantly welcome new and established customers across multiple communication platforms (Outlook, Live chat, Telephone).
• Sincerely build lasting relationships and excellent rapport with customers.
• Proactively manage high volumes of emails, calls, and orders.
• Proactively manage customer complaints.
• Skillfully and analytically approach invoice queries.
• Accurately create, record, and schedule orders/services onto bespoke IT systems.
• Passionately promote the company’s services and support the Sales function.
• Act as an ambassador for the NWH Group.

Weighbridge Operator Responsibilities:

• Accurate recording of weights and waste types by vehicle.
• Maintain the weighbridge office and surrounding areas in a clean, tidy, and hazard-free condition.
• Adhere to licensing guidelines and SEPA regulations.
• Assist in general administrative duties and customer service as required.
• Liaise with transport, sales, and workshop teams as required.
• Adhere to a culture of safety.
• Ensure all site visitors sign in and off-site.
• Ensure that all visitors and customers wear correct PPE.
• Always maintain professional and welcoming interactions with customers.
• Effective communications with all NWH employees (site manager).

Qualifications, Knowledge, Skills, and Experience Required

• Team Player, helpful, can-do attitude
• Self- motivated
• Excellent attention to detail
• Flexible & Adaptable attitude towards work
• Experience working in a high-pressured environment
• Ability to communicate with staff at all levels
• Knowledge of materials processed recycling
• Competent in basic Microsoft Office Packages
• Strong organisational skills
• Previous customer service training (desirable)

What’s included

• Great rate of pay
• Pension contributions
• Death In Service scheme
• Free flu jabs
• Complimentary tea & coffee in the staff canteen
• Free on-site parking
• Mental Health and First Aid Support
• Dedicated Employee Engagement and Wellbeing support
• Great Christmas Night out
• Last but not least: Great company culture!

The company

The NWH Group is a second-generation family business headquartered in Midlothian. Servicing the whole of Scotland and the north east of England from ten sites, the NWH Group’s vision is to eliminate waste by transforming it into a valuable product.

On this journey to eliminate waste we provide waste collection services to the Commercial & Industrial, Office, Leisure & Retail and Construction industries. Collecting waste with our fleet of Trade Refuse, Skip, Tipper, Grab and Walking Floor articulated vehicles, we transport materials to our material recycling facilities where we produce and recover valuable products such as metals, cardboard, paper, washed sands, biomass for energy and animal bedding.

Come as You Are

The NWH Group is an equal opportunities employer. We value people as individuals with diverse opinions, cultures, lifestyles and circumstances. All employees are covered by this policy and it applies to all areas of employment including recruitment, selection, training,

deployment, career development, and promotion. These areas are monitored, and policies and practices are amended if necessary to ensure that no unfair or unlawful discrimination, intentional, unintentional, direct or indirect, overt or latent exists.

To apply for this position, please apply on this page, send a CV to jobs@nwhgroup.co.uk or call 0333 320 4000