Order Processing Team Leader

Job Title: Order Processing Team Leader 

Location: Newcastle 

Salary: £27.5k per annum 

Are you a customer service champion with a knack for leadership? We’re on the lookout for an enthusiastic Order Processing Team Leader to join our Newcastle team at The NWH Group. If you’re passionate about delivering top-notch customer service and leading a dynamic team, this role is for you! 

What you’ll do: 

• Lead, coach, and develop our customer service teams, ensuring they consistently deliver outstanding service. 

• Proactively manage customer queries, identify improvements, and take ownership of issues. 

• Build strong relationships with internal and external customers. 

• Monitor and report on KPIs, ensuring smooth service operations. 

• Collaborate closely with finance, account management, and collections teams to ensure seamless service. 

What we’re looking for: 

• Proven customer service experience and strong communication skills. 

• Solid IT skills, especially with Excel, PowerPoint, and Word. 

• Ability to motivate and lead a team, setting targets and driving performance. 

• A results-oriented, proactive mindset with a passion for optimizing processes. 

 

What’s included:  

Competitive rate of pay  

28 days minimum paid holidays   

Pension contributions   

Death In Service scheme   

Free flu jabs   

Complimentary tea & coffee in the staff canteen   

Free on-site parking   

Mental Health and First Aid Support   

Dedicated Employee Engagement and Wellbeing support   

Grear Christmas Night out   

Last but not least: Great company culture!   

 

The company   

The NWH Group is a second-generation family business headquartered in Midlothian. Servicing the whole of Scotland and the north east of England from ten sites, the NWH Group’s vision is to eliminate waste by transforming it into a valuable product.   

On this journey to eliminate waste we provide waste collection services to the Commercial & Industrial, Office, Leisure & Retail and Construction industries. Collecting waste with our fleet of Trade Refuse, Skip, Tipper, Grab and Walking Floor articulated vehicles, we transport materials to our material recycling facilities where we produce and recover valuable products such as metals, cardboard, paper, washed sands, biomass for energy and animal bedding.   

 

Come as You Are   

The NWH Group is an equal opportunities employer. We value people as individuals with diverse opinions, cultures, lifestyles and circumstances. All employees are covered by this policy and it applies to all areas of employment including recruitment, selection, training, deployment, career development, and promotion. These areas are monitored, and policies and practices are amended if necessary to ensure that no unfair or unlawful discrimination, intentional, unintentional, direct or indirect, overt or latent exists.   

To apply for this position, please apply on this page, send a CV to careers@nwhgroup.co.uk or call 0333 320 4000  

If you're ready to take on a dynamic role in a thriving company, we want to hear from you!