Order Processing Customer Support / Weighbridge Operator

The Role: Order Processing Customer Support / Weighbridge Operator 
Location: Dundee Depot

Salary: £26,000

Join Our Team as the Face of Exceptional Customer Service!

Are you passionate about delivering top-tier customer service? Do you thrive in a fast-paced environment and enjoy building meaningful relationships? NWH Group is looking for an enthusiastic and detail-oriented candidate for the Order Processing Customer Support role to join our Dundee Depot. As the first point of contact for our Waste Services customers, you’ll be more than just a customer service agent—you’ll be an ambassador for our brand.

What You’ll Do:

• Welcome and engage with new and existing customers across Outlook, Live Chat, and Telephone
• Build lasting relationships by providing excellent customer care
• Manage high volumes of emails, calls, and orders with a proactive approach
• Tackle customer complaints with professionalism and empathy
• Handle invoice queries with a keen analytical eye
• Accurately input and schedule orders on our bespoke IT systems
• Promote our services and support the Sales team with passion
• Perform weighbridge duties as needed

What You’ll Bring:

• Strong communication skills across all platforms
• Self-motivation and a team-oriented mindset
• Flexibility and adaptability in a high-pressure environment
• A helpful, can-do attitude with an empathetic touch
• Excellent attention to detail and a proactive work ethic

Performance Metrics:

• Phone, email, and live chat stats
• Data accuracy on orders and invoicing
• Customer service request thresholds

What’s included:

• Great rate of pay
• 28 days minimum paid holidays
• Pension contributions
• Death In Service scheme
• Free flu jabs
• Complimentary tea & coffee in the staff canteen
• Free on-site parking
• Mental Health and First Aid Support
• Dedicated Employee Engagement and Wellbeing support
• Great Christmas Night out
• Last but not least: Great company culture!

The company

The NWH Group is a second-generation family business headquartered in Midlothian. Servicing the whole of Scotland and the north east of England from ten sites, the NWH Group’s vision is to eliminate waste by transforming it into a valuable product.

On this journey to eliminate waste we provide waste collection services to the Commercial & Industrial, Office, Leisure & Retail and Construction industries. Collecting waste with our fleet of Trade Refuse, Skip, Tipper, Grab and Walking Floor articulated vehicles, we transport materials to our material recycling facilities where we produce and recover valuable products such as metals, cardboard, paper, washed sands, biomass for energy and animal bedding.

Come as You Are

The NWH Group is an equal opportunities employer. We value people as individuals with diverse opinions, cultures, lifestyles and circumstances. All employees are covered by this policy and it applies to all areas of employment including recruitment, selection, training, deployment, career development, and promotion. These areas are monitored, and policies and practices are amended if necessary to ensure that no unfair or unlawful discrimination, intentional, unintentional, direct or indirect, overt or latent exists.

To apply for this position, please apply on this page, send a CV to careers@nwhgroup.co.uk or call 0333 320 4000

If you're ready to take on a dynamic role in a thriving company, we want to hear from you!