The NWH Group is a second-generation family business headquartered in Midlothian. Servicing the whole of Scotland and Newcastle from 8 sites, the NWH Groups vision is to eliminate waste by transforming it into a valuable product.

On our mission to eliminate waste we provide waste collection services to the Leisure, Retail and construction industries. Collecting waste with our fleet of Trade Refuse, Skip, Tipper, Grab and Walking Floor articulated vehicles, transporting materials to our Material recycling facilities where we produce a valuable product such as cardboard, Paper, Washed sands, Biomass for energy and animal bedding.

The business is now primed for the next phase of growth following strong trading performances and we are recruiting to increase out team to deliver this vision.

The NWH Group has strong family values and cultures which are an imperative of the recruitment process. Do you want to work for a business who puts safety and compliance at the forefront of everything? Would you like to be part of a team who never settle and are always aiming higher, who value each other’s contributions and always strive to deliver that local service whilst being part of a national business? If the answer is yes, then we might have the position for you.

Due to the continuous growth of the business, we are recruiting for a Customer Service Advisor to join our dedicated Customer Service function at our head office in Mayfield, Dalkeith. The Customer Service Advisor role serves as the first point of contact to the Waste Services customers of NWH; therefore, a passion for excellent customer service is essential, acting as an ambassador to the organisation.

This is a full-time position which operates a staggered start and finish time rota amongst the team to ensure coverage from 07:00 to 18:00. Although training will be provided, a knowledge of the waste and/or construction industry will be an advantage. Due to the location of our head office, the ability to drive and access to your own vehicle is essential.

This position will pay a salary of £18,000 - £20,000 dependent upon experience.

Key Responsibilities:

-          Welcome new and established customers on the phone

-          Build relationships and rapport with customers

-          Managing high volume calls and orders

-          Recording and scheduling orders onto bespoke IT systems

-          Promote the company’s services and Support the Sales function

-          Act as an ambassador for the NWH Group

Key Skills

  • Excellent telephone manner
  • Excellent IT skills
  • Team player with excellent organisational skills
  • Attention to detail essential
  • Ability to work as a team and under own initiative
  • Knowledge and experience of all Microsoft packages
  • Ability to multi-task and work in a demanding environment

For more information, please contact our Recruitment Team, or to apply, please click the apply button below.

The NWH Group is an equal opportunities employer.